So after getting the email from Troll Lord yesterday about the holiday PHB/Players Archive sale and realizing I had a coupon from my last order, I finally decided to get the latest printing of the PHB. The video review of the PHB on "The Gaming Gang" on youtube sealed the deal, as I could actually see what it looked like.
So I placed my order around 10:30 PM and within two hours I had a shipping notice from Troll Lord. And since I live in Mississippi, stuff usually arrives from them in about 2 days! Well done, Steve!
They've also always been prompt and friendly when I've had an issue with something missing or quality control issues. Yet another reason to support the little guys!
Love that Troll Lord Customer Service
Love that Troll Lord Customer Service
Behind closed eyes, realize your sight....
Re: Love that Troll Lord Customer Service
Well done. I'm sure they rarely hear thanks.
Wow, Another Natural One! You guys are a sink hole for luck. Stay away from my dice.
Re: Love that Troll Lord Customer Service
I've always found their customer service to be top notch. When I had some issues with pdfs downloaded from Drivethru, Tim was quick to respond and got the issue solved promptly.Persimmon wrote: ↑Fri Jul 01, 2022 1:19 pmSo after getting the email from Troll Lord yesterday about the holiday PHB/Players Archive sale and realizing I had a coupon from my last order, I finally decided to get the latest printing of the PHB. The video review of the PHB on "The Gaming Gang" on youtube sealed the deal, as I could actually see what it looked like.
So I placed my order around 10:30 PM and within two hours I had a shipping notice from Troll Lord. And since I live in Mississippi, stuff usually arrives from them in about 2 days! Well done, Steve!
They've also always been prompt and friendly when I've had an issue with something missing or quality control issues. Yet another reason to support the little guys!
Re: Love that Troll Lord Customer Service
If the trolls have an energizer bunny its Tim. He seems all places all times. Plus he's a great guy!
Wow, Another Natural One! You guys are a sink hole for luck. Stay away from my dice.
Re: Love that Troll Lord Customer Service
The Trolls may have their issues and weak areas, but this is one place they excel at !
"And so I am become a knight of the Kingdom of Dreams and Shadows!" - Mark Twain
Forgive all spelling errors.
Knight Errant & Humble C&C Society Contributor
C&C Society
Forgive all spelling errors.
Knight Errant & Humble C&C Society Contributor
C&C Society
Re: Love that Troll Lord Customer Service
Whenever I've had a problem with an order, they have been quick to get back to me and resolve the issue. Very cool.
On the other hand, shipping items out takes an inordinate amount of time recently. So much so that I've switched to buying stuff from bigger retailers like Nobleknight rather than direct from TLG.
On the other hand, shipping items out takes an inordinate amount of time recently. So much so that I've switched to buying stuff from bigger retailers like Nobleknight rather than direct from TLG.
Re: Love that Troll Lord Customer Service
Must depend on where you live. I'm close to Arkansas so my stuff usually arrives in 3-4 days max.
Behind closed eyes, realize your sight....